This Service Policy summarizes how HC Jewelry handles customer consultation, order review, custom requests and after-sales communication.
Customers may contact HC Jewelry by email regarding product details, pricing, availability, shipping options, custom requests and order support.
We aim to present product images, descriptions and pricing as clearly as possible. Because natural gemstones vary, slight differences in tone, inclusions or appearance may occur from piece to piece.
Orders may be reviewed before acceptance. For high-value transactions, additional confirmation may be requested, including customer contact confirmation, address review or other anti-fraud checks.
Custom-order requests are handled individually. Pricing, design direction, stone availability, lead time and payment requirements are confirmed separately before production begins.
If there is a question about your order, shipping status or item condition, please contact us promptly. We will review each case in line with the applicable refund, shipping and order policies.
Customers are encouraged to provide clear and accurate information when placing an order or submitting an inquiry so we can deliver faster and more accurate support.