This policy explains order processing, delivery areas, high-value shipment handling and international shipping conditions.
In-stock products are generally prepared for dispatch within approximately 2–5 business days after order verification. Custom or made-to-order items follow separate timelines confirmed individually.
HC Jewelry supports delivery within Panama and to selected international destinations, subject to confirmation of shipping availability and applicable courier service.
High-value jewelry orders may require signature confirmation, insurance coverage, address verification or additional customer confirmation before shipment.
International customers are responsible for any customs duties, import taxes, clearance fees or related charges imposed by the destination country.
Estimated delivery times are provided for general reference only and are not guaranteed. Delays may occur because of courier operations, customs procedures, weather events or other factors beyond our control.
Customers are responsible for providing accurate delivery information. HC Jewelry is not responsible for delays or additional charges caused by incomplete or incorrect shipping details.
Orders should be inspected upon receipt. If there is visible shipping damage or an unexpected issue, customers should contact us promptly so the matter can be reviewed.